Introduction
TechPal B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TechPal mobile application and related services.
By using our services, you consent to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Email address (for account creation and support)
- Name (optional, for personalization)
- Language preference
- Subscription information and payment details
Usage Information
We automatically collect certain information about your use of our services:
- Device information (model, operating system, unique device identifiers)
- App usage statistics and performance data
- Chat history and conversation data (stored locally on your device)
- Analytics data to improve our services
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To improve and personalize your experience
- To communicate with you about updates and support
- To analyze usage patterns and optimize performance
- To ensure security and prevent fraud
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our services
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption for data transmission
- Secure data storage and access controls
- Regular security monitoring and updates
- Employee training on data protection
Your Rights
Under applicable data protection laws, you have the following rights:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your personal information
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). This means:
- We have a legal basis for processing your data
- We are transparent about our data practices
- We minimize data collection to what is necessary
- We ensure data accuracy and keep it up to date
- We limit data storage to necessary periods
- We maintain data integrity and confidentiality